Last Update: December 22, 2019
Shipping Terms; Risk of Loss
Acceptance of Order
WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?
If tracking information is not yet posted for your order, the product has not yet been fulfilled. In most cases orders are fulfilled the next business day, but delays may happen for various reasons. Typically our support team would connect with you via e-mail if there was going to be a delay in sending you your order.
If you've placed an order more than 5 business days prior, and tracking detail has not yet been provided, plase contact us immediately at firstname.lastname@example.org, or click on the contact link above.
ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If your order was only available from 2 different warehouse the order will have multiple shipments.
Mahlkonig made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, and there is still something missing, please alert us as soon as possible. Take photos of what has arrived and email what is missing to email@example.com, including your order number and a description of the items missing.
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